:root{--ink:#142b32;--muted:#6b7b80;--line:#dfe6e5;--bg:#f4f6f5;--green:#176d59;--lime:#d9ee9b;--white:#fff;--red:#b2443c}*{box-sizing:border-box}body{margin:0;color:var(--ink);font:14px/1.5 system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg)}button,input,textarea,select{font:inherit}button{cursor:pointer;border:1px solid var(--line);border-radius:8px;background:white;color:var(--ink);padding:9px 14px;transition:background .15s}button:hover{background:#edf2ef}button:disabled{opacity:.5;cursor:wait}a{color:var(--green)}[hidden]{display:none!important}h1,h2,h3,p{margin-top:0}h1{font-size:32px;letter-spacing:-1px;line-height:1.2;margin-bottom:10px}h2{font-size:22px;letter-spacing:-.5px}h3{font-size:16px}p{color:var(--muted)}.primary{background:var(--green);color:white;border-color:var(--green)}.primary:hover{background:#115642}.danger{color:var(--red)}.eyebrow{font-size:10px;font-weight:750;letter-spacing:1.8px;color:var(--muted);display:block;margin-bottom:12px}.brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:18px;white-space:nowrap}.brand small{font-size:10px;background:#ffffff18;border-radius:5px;padding:3px 5px}.logo{display:inline-grid;place-items:center;background:var(--lime);color:var(--ink);width:36px;height:36px;border-radius:11px;font-size:25px;line-height:1}.login-layout{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.login-story{background:var(--ink);color:white;padding:55px 9%;display:flex;flex-direction:column;justify-content:space-between;min-height:100vh}.login-story h1{font-size:clamp(32px,4vw,57px);margin:22px 0;line-height:1.08;letter-spacing:-2px}.login-story .eyebrow{color:var(--lime)}.login-story p{color:#bed0ce;font-size:17px;max-width:420px}.login-story>small{color:#8da7a5}.login-tags{display:flex;gap:12px;margin-top:28px}.login-tags span{border:1px solid #ffffff30;padding:8px 16px;border-radius:30px}.login-panel{display:grid;place-items:center;padding:35px}.login-panel form{max-width:390px;width:100%}.login-panel .primary{width:100%;margin-top:12px}label{display:block;font-size:12px;font-weight:600;margin-bottom:15px}input,textarea,select{display:block;width:100%;padding:11px 12px;border:1px solid #cdd8d5;border-radius:7px;background:white;color:var(--ink);margin-top:6px}input:focus,textarea:focus,select:focus{outline:2px solid #9dd0bd;outline-offset:1px}input[type=checkbox]{display:inline;width:auto;margin-right:8px}textarea{min-height:100px;resize:vertical}.error{color:var(--red)}#shell{display:flex;min-height:100vh}aside{background:var(--ink);width:245px;position:fixed;inset:0 auto 0 0;color:#d7e1df;padding:26px 18px;display:flex;flex-direction:column;z-index:10}aside .brand{font-size:17px;padding:0 8px}.workspace{margin:30px 4px 24px;border:1px solid #ffffff16;border-radius:9px;padding:13px;display:flex;gap:12px;align-items:center}.workspace small{display:block;color:#8fa9a7;font-size:11px}.workspace-dot{width:9px;height:9px;border-radius:50%;background:var(--lime)}nav{display:flex;flex-direction:column;gap:3px;overflow:auto}nav button{border:0;text-align:left;color:#bacdca;background:transparent;padding:10px 13px;display:flex;gap:11px;align-items:center}nav button:hover{background:#ffffff0d}nav button.active{background:var(--lime);color:var(--ink);font-weight:650}nav button .icon{width:19px;text-align:center;font-size:17px}.nav-label{font-size:9px;letter-spacing:1.6px;padding:18px 14px 7px;color:#799593}.side-bottom{margin-top:auto;padding-top:16px}.side-bottom button{display:block;background:transparent;color:#b9ceca;border:0;padding:8px;font-size:12px}main{margin-left:245px;width:calc(100% - 245px)}header{height:80px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 40px}#breadcrumb{color:var(--muted);font-size:12px}.user-pill{display:flex;gap:10px;align-items:center;font-size:12px}.user-pill small{display:block;color:var(--muted);font-size:10px}#avatar{width:32px;height:32px;display:grid;place-items:center;border-radius:50%;background:#e8efdc;font-weight:700}.content{padding:34px 40px 45px;max-width:1600px;margin:auto}.page-head{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:25px}.page-head p{margin-bottom:0}.page-head .eyebrow{margin-bottom:9px}#page-actions{display:flex;gap:10px;flex-shrink:0}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:25px}.stat{background:white;border:1px solid var(--line);border-radius:12px;padding:20px;min-height:128px}.stat span{display:block;color:var(--muted);font-size:12px}.stat strong{font-size:35px;font-weight:650;letter-spacing:-1px;display:block;margin:6px 0}.stat small{font-size:11px;color:var(--green)}.stat.alert{background:#fff6f2}.stat.alert strong,.stat.alert small{color:var(--red)}.grid{display:grid;grid-template-columns:2fr 1fr;gap:22px}.card{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}.card-head{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.card-head h3{margin:0}.card-body{padding:22px}.toolbar{display:flex;gap:12px;align-items:center;padding:16px 20px;border-bottom:1px solid var(--line)}.toolbar input{max-width:380px;margin:0}.toolbar select{max-width:200px;margin:0}.count{margin-left:auto;color:var(--muted);font-size:12px}.table-scroll{overflow-x:auto}table{width:100%;border-collapse:collapse;text-align:left}th{color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.8px;background:#fafbfa;padding:13px 20px;white-space:nowrap}td{padding:16px 20px;border-top:1px solid #edf0ee;font-size:12px}tbody tr[data-id]{cursor:pointer}tbody tr[data-id]:hover{background:#f8faf7}.title-cell{font-weight:600;font-size:13px;min-width:210px}.title-cell small{display:block;font-size:10px;font-weight:400;color:var(--muted);margin-top:4px}.badge{display:inline-flex;border-radius:5px;padding:3px 8px;white-space:nowrap;font-size:10px;font-weight:650;background:#edf0ef;color:#657574}.badge.green{background:#e4f1e7;color:#35704b}.badge.amber{background:#fff2d7;color:#936923}.badge.red{background:#fbe6e3;color:#b2443c}.badge.blue{background:#e6edf9;color:#496fa0}.empty{padding:50px 22px;text-align:center;color:var(--muted)}.empty strong{display:block;color:var(--ink);font-size:18px;margin-bottom:7px}.bars{display:grid;gap:17px}.bar-line{display:flex;justify-content:space-between;font-size:12px;margin-bottom:7px}.bar-track{height:7px;background:#edf1ec;border-radius:5px;overflow:hidden}.bar-fill{background:var(--green);height:100%;width:var(--bar-width)}.quick{display:flex;align-items:center;justify-content:space-between;padding:17px 0;border-bottom:1px solid var(--line);cursor:pointer}.quick:last-child{border:0}.quick span{display:block;color:var(--muted);font-size:11px}.quick b{font-size:13px}.callout{background:#eaf0df;border-radius:10px;padding:23px;margin-top:22px}.callout p{font-size:12px;margin-bottom:15px}.catalog{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.catalog-item{padding:25px;display:flex;flex-direction:column}.catalog-item h3{margin-top:16px}.catalog-item p{font-size:13px;flex:1}.catalog-item button{align-self:flex-start}.catalog-icon{font-size:22px;color:var(--green)}.prewrap{white-space:pre-wrap;overflow-wrap:anywhere}.article{padding:25px}.article .prewrap{font-size:14px;line-height:1.8;color:var(--ink)}.report-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}footer{padding:20px 40px;color:var(--muted);font-size:10px;border-top:1px solid var(--line);display:flex;justify-content:space-between}dialog{border:1px solid var(--line);border-radius:13px;box-shadow:0 25px 80px #0a242540;max-width:760px;width:calc(100% - 30px);padding:0;max-height:90vh;color:var(--ink)}dialog::backdrop{background:#0c252c66}.modal-head{padding:20px 24px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;background:white;position:sticky;top:0;z-index:1}.modal-head h2{font-size:19px;margin:0}.modal-head button{padding:0 9px;font-size:25px;border:0}#modal-body{padding:24px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.form-grid .wide{grid-column:1/-1}.form-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:12px}.discussion{border-top:1px solid var(--line);margin-top:25px;padding-top:22px}.comment{border:1px solid var(--line);padding:14px;margin-bottom:10px;border-radius:8px}.comment.internal{background:#fffaec}.comment small{color:var(--muted);font-size:10px}.comment p{margin:9px 0 0;color:var(--ink);white-space:pre-wrap}.attachment{display:inline-block;margin:6px 8px 6px 0;padding:7px 10px;border:1px solid var(--line);border-radius:5px;font-size:12px}.meta{font-size:11px;color:var(--muted);margin-bottom:15px}.read-field{margin-bottom:17px}.read-field small{display:block;color:var(--muted);font-size:11px}.read-field p{color:var(--ink);margin:4px 0}.loading{padding:40px;color:var(--muted)}#toast{position:fixed;bottom:25px;right:25px;max-width:400px;color:white;background:var(--ink);padding:15px 22px;border-radius:9px;box-shadow:0 8px 24px #0002;z-index:100}#menu-toggle{display:none}body.menu-open aside{display:flex}button:focus-visible,a:focus-visible{outline:3px solid #94c8b1;outline-offset:3px}@media(max-width:1150px){aside{width:215px}main{margin-left:215px;width:calc(100% - 215px)}.content{padding:25px}.stats{gap:10px}.stat{padding:15px}.catalog{grid-template-columns:1fr 1fr}header{padding:0 25px}}@media(max-width:850px){.grid,.report-grid{grid-template-columns:1fr}.stats{grid-template-columns:1fr 1fr}.page-head{align-items:flex-start}.page-head h1{font-size:27px}#page-actions{flex-direction:column}.toolbar{flex-wrap:wrap}.toolbar input{flex:1;min-width:160px}.login-layout{grid-template-columns:1fr}.login-story{min-height:350px;padding:35px;gap:30px}.login-story>small{display:none}.login-story h1{font-size:37px}.login-tags{display:none}.login-panel{padding:45px 25px}}@media(max-width:650px){aside{display:none;box-shadow:0 0 0 100vw #0c252c66}main{margin-left:0;width:100%}header{height:65px;padding:0 18px;gap:12px}#menu-toggle{display:block;padding:4px 8px}#breadcrumb{flex:1;font-size:10px}.content{padding:25px 16px}.catalog{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .wide{grid-column:auto}.user-pill div{display:none}.page-head p{font-size:12px}#page-actions button{font-size:11px;padding:8px 10px}footer{padding:20px 16px}.toolbar{padding:12px}.count{display:none}td,th{padding:13px}.stat strong{font-size:29px}#toast{left:15px;right:15px;bottom:15px}}
progress{display:block;width:100%;height:7px;border:0;border-radius:5px;overflow:hidden;background:#edf1ec}progress::-webkit-progress-bar{background:#edf1ec}progress::-webkit-progress-value{background:var(--green);border-radius:5px}progress::-moz-progress-bar{background:var(--green)}.grid>div>section+section{margin-top:22px}
.planner{display:grid;grid-template-columns:repeat(7,minmax(155px,1fr));overflow:auto;padding:18px;gap:12px}.planner-day{border:1px solid var(--line);border-radius:8px;padding:12px;min-height:250px}.planner-day h3{font-size:13px}.planner-event{display:block;width:100%;text-align:left;background:#edf4e8;border:1px solid #dfe8d8;padding:9px;border-radius:7px;margin-bottom:10px;font-size:11px}.planner-event small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.prewrap{max-width:100%}details summary{cursor:pointer;font-weight:600;padding:8px 0}.comment pre{font-size:11px}nav{flex:1;min-height:0}.form-grid label:has(textarea[spellcheck=false]){grid-column:1/-1}
.editor-row{border:1px solid var(--line);border-radius:9px;padding:14px;margin:10px 0;background:#fafbf9}.editor-controls{display:flex;justify-content:flex-end;gap:6px;margin-top:8px}.editor-controls button{padding:5px 10px;font-size:11px}.checkbox-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:5px;margin:12px 0}.checkbox-grid label{font-weight:400;margin:0}.scope-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.scope-grid>div{border:1px solid var(--line);border-radius:8px;padding:12px}.scope-grid label{display:inline-block;margin:5px 12px 0 0;font-weight:400}@media(max-width:650px){.checkbox-grid{grid-template-columns:1fr 1fr}.scope-grid{grid-template-columns:1fr}}
.chat-layout{display:grid;grid-template-columns:280px 1fr;gap:20px}.chat-list-item{display:block;width:100%;text-align:left;border:0;border-radius:0;border-bottom:1px solid var(--line);padding:18px}.chat-list-item small{display:block;color:var(--muted);margin-top:5px}.chat-messages{min-height:180px;max-height:400px;overflow:auto;margin-bottom:20px}.chat-message{background:#f0f3ef;border-radius:10px;padding:12px;margin:10px 15% 10px 0}.chat-message.own{margin:10px 0 10px 15%;background:#e2efdc}.chat-message small{display:block;font-size:10px;color:var(--muted)}.chat-message p{white-space:pre-wrap;color:var(--ink);margin:8px 0 0}#chat-to-ticket{margin-top:15px}@media(max-width:850px){.chat-layout{grid-template-columns:1fr}.chat-list{max-height:220px;overflow:auto}}
.editor-field{border:0;padding:0;margin:0 0 15px;min-width:0}.editor-field legend{font-size:12px;font-weight:600;margin-bottom:6px}
/* Compact service workspace */
:root{--ink:#303e45;--muted:#708087;--line:#dce2e5;--bg:#eef1f3;--green:#0085a5;--lime:#c7edf4}
#shell aside{width:60px;padding:12px 6px;background:#30383d;align-items:center;z-index:30}
#shell aside>.brand{font-size:0;padding:0;gap:0}#shell aside>.brand small{display:none}#shell .logo{background:#0085a5;color:#fff;border-radius:3px;width:34px;height:34px;font-size:22px}
#shell aside .workspace{display:none}#shell nav{width:100%;overflow:visible;flex:1;gap:5px;margin-top:18px}
#shell nav button{width:46px;height:43px;padding:0;display:grid;place-items:center;color:#cbd4d8;border-radius:3px;font-size:21px}#shell nav button.active{background:#0085a5;color:white}#shell nav button:hover{background:#47545c}#shell nav .icon{font-size:21px;width:auto}
#shell .side-bottom{width:100%;position:relative;padding-top:8px}#shell .side-bottom button{font-size:0;width:46px;height:36px;padding:0;text-align:center}#password-button:after{content:'⚿';font-size:20px}#mfa-button:after{content:'♢';font-size:20px}#logout:after{content:'↪';font-size:20px}
#shell main{margin-left:60px;width:calc(100% - 60px);min-width:0}#shell header{height:52px;padding:0 24px}#menu-toggle{display:block;padding:4px 9px;border-radius:3px}#shell .content{padding:22px 24px 32px;max-width:none}#shell .page-head{margin-bottom:16px}#shell h1{font-size:24px;letter-spacing:-.5px}#shell .page-head .eyebrow{display:none}#shell .page-head p{font-size:12px}#shell button{border-radius:3px}#shell .card,#shell .stat{border-radius:4px}#shell .stat{min-height:105px;padding:15px}#shell .stat strong{font-size:28px}#shell .stats{gap:12px;margin-bottom:18px}#shell .toolbar{padding:10px 14px;gap:8px}#shell .toolbar input,#shell .toolbar select{padding:7px 9px;border-radius:3px}#shell th{padding:10px 14px}#shell td{padding:9px 14px}#shell tbody tr[data-id]:hover{background:#e2f4f8}#shell .title-cell small{margin-top:2px}#shell .card-head,#shell .card-body{padding:16px}#shell footer{padding:10px 24px}
#work-tabs{display:flex;align-items:stretch;height:42px;overflow-x:auto;background:#d7dde0;gap:2px;padding:4px 8px 0;white-space:nowrap}
.work-tab{display:flex;align-items:center;background:#e7ebee;border-top:3px solid transparent;flex:none;max-width:255px}.work-tab.selected{background:white;border-top-color:#0085a5}.work-tab button{border:0;background:transparent;font-size:12px;border-radius:0;padding:7px 10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.work-tab button[data-close-tab]{padding:6px 9px;color:#7d8a91;flex:none}.work-tab button[data-tab]{max-width:215px}
.navigation-panel{position:fixed;left:60px;top:0;bottom:0;width:310px;background:white;border-right:1px solid #cbd3d8;box-shadow:8px 0 22px #24333b22;z-index:25;padding:20px;overflow-y:auto}.navigation-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.navigation-heading h2{font-size:18px;margin:0}.navigation-heading button{font-size:22px;padding:0 9px}.navigation-panel input{padding:9px;border-radius:3px;margin-bottom:20px}.navigation-panel h3{font-size:10px;letter-spacing:1px;text-transform:uppercase;color:#7d8b93;margin:18px 0 8px}.module-link{display:flex;border-bottom:1px solid #edf1f3;align-items:center}.module-link button{border:0;text-align:left;padding:11px 8px;background:white}.module-link button[data-module]{flex:1;display:flex;gap:12px;font-size:13px}.module-link button[data-favorite]{color:#0085a5;font-size:19px}.module-link button:hover{background:#edf7fa}
#modal.ticket-detail{position:fixed;inset:94px 0 0 auto;margin:0;width:min(720px,calc(100vw - 80px));height:calc(100dvh - 94px);max-height:none;border-radius:0;border:1px solid #cbd5da;box-shadow:-12px 0 35px #24333b25}#modal.ticket-detail::backdrop{background:#263d4812}#modal.ticket-detail .modal-head{position:sticky;top:0;background:white;z-index:1}#modal.ticket-detail .modal-head h2{font-size:17px}#modal.ticket-detail label{font-size:11px}#modal.ticket-detail input,#modal.ticket-detail select{padding:8px;border-radius:3px}#modal.ticket-detail .form-grid{gap:0 16px}
@media(max-width:850px){#shell aside{transform:none;width:50px;padding:10px 3px}#shell nav button,#shell .side-bottom button{width:44px}#shell main{margin-left:50px;width:calc(100% - 50px)}.navigation-panel{left:50px;width:min(310px,calc(100vw - 50px))}#shell header{padding:0 14px}#shell .content{padding:18px 14px}#shell .page-head{flex-wrap:wrap}#shell #page-actions{flex-wrap:wrap}#shell .toolbar{flex-wrap:wrap}#shell .toolbar input{max-width:none;flex:1;min-width:130px}#modal.ticket-detail{inset:0;margin:0;width:100vw;height:100dvh}#work-tabs{height:42px}.user-pill #user-name{display:none}}
#shell aside{display:flex;box-shadow:none}#modal.ticket-detail{z-index:20}#shell nav button[data-unread]{position:relative}#shell nav button[data-unread]:after{content:attr(data-unread);position:absolute;right:0;top:0;min-width:16px;height:16px;padding:0 3px;border-radius:8px;background:#eb793f;color:white;font-size:10px;line-height:16px}